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FurrMeals Subscription plans are auto-renewing. To cancel your order, please contact us at info@furrmeals.com or call 9717364906.
Disclaimer and Liability Waiver:
We at FurrMeals make every effort to ensure that we provide wholesome and well balanced meals to your dog to make sure that they lead a healthy and happy life. However as we are not certified veterinarians, we have designed our meals based on a lot of careful research and trials. All our meals are wetted by veterinarians and as per AFFCO guidelines. In addition to that every meal is also tried by our in-house team of pets for taste and palatability. All the meals are designed for normal dogs, with no pre-existing health conditions.
In case your dog has an existing health issue or in case you are concerned whether the home cooked meal is good for your dog or not, we would recommend that you consult your veterinarian before changing your dog’s diet to FurrMeals or any other meal plan.
In no event shall FurrMeals be liable for any direct, indirect, punitive, incidental, special, or consequential damages whatsoever arising out of or connected with the use or misuse of any edible product purchased herein. You agree and acknowledge that any product purchased should be used at your own risk and you should assess the risks individually to your dog before purchasing any product or using any product on your pet. You agree that in the event that FurrMeals is deemed liable for any harm caused, the amount which it shall be liable to you shall be limited to the cost of the product only.
All the meals plans are formulated keeping in mind the calorie and nutritional requirement of a healthy dog and to maintain a healthy life in an adult dog with the use of human grade ingredients. FurrMeals do not clam that our product or services will heal, cure or alleviate any health condition or symptoms. At present we do not provide meal plans for medical specific needs of dogs. In case your dog is allergic to a certain food that is included in the meal, FurrMeals is not responsible for any allergic reaction in your dog, unless we have been informed in advance on mail and acknowledged by us about the removal of the ingredient from the meal of your pet.
Thank you for being a responsible pet parent and joining us on this journey of providing healthy, wholesome meals to feed your dog better.
For enquiries, please contact us on info@furrmeals.com or call 9717364906.
Payments and Promotions
Payment is due upon purchasing a FurrMeals subscription plan. By opting in to any of our subscription plans (1 week, 2 weeks and 4 weeks), you have agreed to allow FurrMeals to bill you on a recurring basis according to the selected plan’s term. No additional items will be billed outside of your selected items within your invoice unless approved by the owner of the account.
If you are using a promotion or a discount code, please enter it at checkout to receive an immediate discount. Promotion or discount codes may be not be used on already discounted programs unless specified otherwise. We reserve the right to create, amend, and enforce any promotional plan anytime during the promotion period.
Billings, Rescheduling, Cancellations, and Refunds
If you are traveling, you can reschedule your deliveries to the next week by contacting us info@furrmeals.com or call 9717364906. The delivery plan can be altered only when the information is provided to us with a minimum of seven days prior to the original planned delivery date.
You acknowledge and agree that FurrMeals has no obligation to provide a refund for any Products that is undelivered or spoilt because of delayed information about rescheduling. FurrMeals reserves the right to refund review cancellations of subscription plans due to medical reasons with supporting documents, on a case by case basis.
Refunds will not be issued for delays that are the result of factors outside the control of FurrMeals, including but not limited to weather and traffic. If for any reason we have to cancel your delivery, you will be notified by email or by phone, and the number of meals cancelled will be automatically added to your next delivery. If this does not suit your schedule, please do let us know and we will do our best to find a better arrangement to make the delivery possible as per your convinince.
2-Week &4- Week Meal Plan Subscription – By signing up for our 2-Week and 4-Week Meal Plan Subscription, you authorise us to charge you a one-time cost of the total meal plan. A recurring subscription fee at the then current rate will be charged as per schedule at the end of the meal plan.
In the event that you want to change the meal plan to a longer or a shorter plan, please contact us for the same. After the completion of the existing meal plan, the next cycle will be billed as per the new meal plan. You acknowledge that FurrMeals cannot change a meal plan in the middle of the cycle and only after the completion of the existing plan can the new plan be initiated.
Your meal plans cannot be cancelled and is non-refundable. You agree and acknowledge that if you cancel a meal plan in the middle, the balance amount cannot be refunded. You can however cancel the plan after the completion of the current plan and no further payment will be deducted. You can send in the cancellation request to info@furrmeals.com or call 9717364906.
Billing Date – We reserve the right to change your billing date, if your payment date do not fall on our scheduled billing dates. FurrMeals runs on a fixed billing date schedule for every week to make it convenient and error proof. Your subscription renewal dates however will remain unchanged, irrespective of the change in the payment date.
Pause Feature – We give you an option to pause your subscription at any time, in the event that you are travelling or otherwise. When you pause an account you retain the remaining days left in the subscription and the meals will be delivered to you when you cancel the pause. You acknowledge that the day of delivery will remain the same, for example if it is Monday and you cancel the pause on a Tuesday then the meal packs will be delivered to you next Monday, unless FurrMeals takes an exception on a case by case basis to try to deliver on an un scheduled day.
You can send a pause request to info@furrmeals.com or call 9717364906.
Delivery Schedule
We have fixed days for location specific deliveries. Based on the location of your delivery, you will get your deliveries every week on the same day. We will notify you via email or through phone provided should there be a change in delivery schedule due to Public Holidays.
Delivery Disclaimer
FurrMeals pouches must be immediately stored in the freezer when you receive the delivery. Thaw the meal ouches in the refrigerator not more than one day before giving it to you pet. Every meal is vacuum packed and sealed to retain the freshness and nutritional value. As meals are completely preservative-free, the contents of the meal packs may alter in texture and property if proper care during storage is not taken after delivery. FurrMeals is not responsible for any spoiling or damage to the content of the packs post-delivery.
You acknowledge and agree that FurrMeals is not responsible for failed deliveries due to incomplete or incorrect address. We will make every effort to ensure that the meals are delivered in accordance to your specifications. However, if you are not home to receive the delivery or there is no safe place to leave it, we will bring your delivery back to our kitchen after a wait time of 15 minutes. Re-delivery by the next possible time slot on the day itself or the next delivery date will be chargeable at a Rs. 200/- fee that is payable by cash on the time of delivery. Otherwise, it will be available for pick-up at our kitchen or will be sent on the next delivery cycle.
Shipping Costs
Each meal plan subscription has a set weekly delivery day depending on the location of the delivery. Should you require additional delivery days or a change in the delivery day, you will be charged an additional shipping charge that will be communicated to you on email or phone.
Cancellations holds and pauses due to public holidays, weather and traffic-related emergencies and FurrMeals own service disruptions will not result in additional shipping costs. We will reschedule such delayed shipment at no additional cost to you.
Weather and Traffic Allowances
Our delivery teams do their best to get your order to you on time. However, delays due to weather, traffic and other factors that are outside of their control cannot be prevented all the time. Rest assured that we will do our best to deliver within the preferred time slot. As soon as we receive notice of any major delay, we will contact you via email or phone.
In instances of hazardous weather such as thunderstorms, we hold the right to cancel our deliveries in order to avoid putting our delivery teams at risk. In such a case, we will notify you as early as possible and your plan will be automatically extended by the number of days cancelled. If this does not suit your schedule, please let us know and we will do our best to find a better arrangement. As both traffic and weather are outside of the normal control of The Grateful Dog, cash refunds cannot be issued for affected orders.
Group Rates for Friends and Multi-dog Households
To enquire on group discounts for three dogs or more, please email info@furrmeals.com or call 9717364906
Indemnification
You agree to defend, indemnify and hold FurrMeals, its employees, officers, board of directors, consultants, agents and affiliates harmless from and against any and all claims, damages, costs and expenses, including costs and attorney fees, arising from or related to your use of the site and our services.
Images
The images and colors displayed on the Web Site do not necessarily represent or depict actual meal plans or food offered by FurrMeals. Meals and meal plans are subject to change without notice.
Inaccuracy Disclaimer
The Web Site may at times contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Terminations
FurrMeals may, in its sole discretion, terminate your account or your use of the Web Site at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. FurrMeals reserves the right to change, suspend or discontinue all or any aspects of the Web Site at any time without prior notice.
FurrMeals was launched in the September 2018 in New Delhi, India with the sole motive of providing natural, healthy, preservative-free food and treats for pets. Our objective is to help you raise a happy and healthy furry with hassle-free, fresh meals & treats delivered right at your doorstep.
